Operations & Maintenance Solutions
Hardware Support Services
When hardware warranties expire, network equipment is repaired under an annual Hardware Support agreement. GSM Systems provides efficient, quality Certified Refurbishment and replacement service for the following hardware types:
Technologies: – All generations of Radio Access Network, including LTE
System Types: – Core Network, RAN and Transmission
Vendors: – All major OEMs, including Ericsson, Huawei, Nokia, ZTE, Cisco and Juniper
Service Level
GSM Systems guarantees the following service levels under our Hardware Support SLA:
- Standard 30-45 day Turnaround Time (TAT)
- 24hr TAT Available and Advance Replacement program
- Dedicated domestic and international logistics team to manage end to end RMA process
- 12 month warranty. Extended warranty available.
Service Benefits &
Outcomes
- Faster Turn-Around-Time means Reduced Spares Inventory
- GSMS can hold buffer stocks for immediate Turn-Around
- SPMS & Certified Refurbished service package means reduced costs and fully outsourced Hardware Support services
Screening
GSM Systems can support your Legacy and Multivendor Local Screening and Refurbishment Services offering immediate ROI on service.
GSMS Screening capabilities provide:
- Local screening in one of our many regional labs
- Screening and certified to full OEM spec with test reports
- Identification of No-Fault-Found and Beyond-Economical-Repair items to eliminate further costs / logistics
- Onward management of OEM RMA if under contract or warranty
- Further immediate and local refurbishment in our certified lab for fast turn-around-time
GSM Systems have Telecom Refurbishment Units with labs in all of our operational countries and we also have mobile units that can be deployed to support your managed services contracts in country.
The Screening of all spares coming from Network Operations or the Managed Services Provider's field teams will triage NFF units to be placed back into O&M stock resulting in immediate savings:
- Up to 40% savings on international logistics
- Immediate increase in availability of spares allows for leaner dimensioning
- Monitoring of Field maintenance engineers’ performance by tracking of NFF spares
First line refurbishment offers the ability to further increase return and savings:
Network Operations
GSM Systems can support your Managed Services contracts with Legacy and Multivendor Procurement and Hardware Support solutions with local Screening and Refurbishment services offering immediate ROI compared to traditional service offerings.
As a SPOC (Single Point Of Contact) for legacy and Multi-Vendor spares procurement:
- GSMS provide dedicated services to OEMs, Telecom Operators and Managed Services Partners and invest in systems and equipment to optimise procurement
- OEMs can quickly and seamlessly order spare parts, systems and services from GSMS through an online portal
- GSMS also provide a program based service with advanced replacement – procuring & stocking parts in anticipation of demand
Account facing teams can interface directly with GSMS for:
- Procurement: order status, lead time, availability
- Hardware Support: order status, TAT, logistics, RMA
GSMS can work in partnership with the OEM or Managed Services Partner for Spare Parts Management Services
- GSMS can manage the entire Spare Parts Management Services operation supporting the OEM or Managed Services Partner providing the necessary Multi-Vendor technical knowledge and capability to support SPMS contracts
- Local Testing and Refurbishment available to support OEM’s Hardware Support contracts Comprehensive warranty on all refurbishment and supply
Warranty of 1 to 2 years for all parts supplied to Vendor
Reverse Logistics
Where system swaps and upgrades result in excess material our team can handle the process comprehensively. This in turn allows our customers to focus on their core business.
Our Global team provides the following services for parts or systems being de-installed or swapped for repair:
- Parts Swap & End to End RMA Management
- Managed Equipment De-installation & Removal
- Crating / packing at your site
- Shipping & Export / Import Management
- Inventory Control & Reporting
Our packing standards ensure equipment is kept in the best possible condition from origin to destination wherever that may be.
Our logistics team is experienced in predicting problems before they occur, and our program management ensures that no problem goes unnoticed or unresolved. From ensuring documentation is exchanged to proactively driving a customs clearance forward, you can count on the professionalism and efficiency of the GSM Systems logistics team.
GSM Systems customized logistics solutions provide end-to-end management and reporting for faulty units swapped in the field for O&M.
With GSM Systems state-of-the-art tracking system, we can provide accurate and up to date information throughout every stage of the process including:
- Recording of all necessary product information and pictures
- Receiving of product
- Sorting of product
- Refurbishment, repair or repackaging of products
- Storage of all products to OEM standards and requirements
Spare Parts Management
Our focus is ensuring the Right parts are in the Right places at the Right times while driving costs down.
Spare Parts Management (or SPMS) is a critical, often overlooked area of Network Operations, which is integral to network stability and field maintenance. When a network part fails, hundreds or thousands of subscribers can be impacted and the ready availability of spare parts is critical to restoring service in a timely manner. As Multi-Vendor networks become increasingly complex, some networks require immediate local availability of more than 10,000 part types from a multitude of vendors and system types. Ensuring timely supply, repair and return of these parts can be burdensome to technical & management personnel, limiting their focus on other areas.
The business of logistics, dimensioning, screening and overall managing or spare parts is complex and rarely well understood. While the activity is handled in the field level, spares management is a high impact area for cost reduction which should be addressed at the Executive & Board level in the context of a Managed Services strategy.
In some cases poor spares quality control and tracking can not only affect network availability but can cause excessive spending on spare parts. This may result from technical personnel compensating for poor SPM process by increasing the quantity of parts in inventory.
GSM Systems has a track record in implementing and maintaining multi-vendor Spare Parts Management Service in some of the most challenging markets in the world. The SPMS operational model is scalable and available to deploy in new markets at short notice.
Service Summary
Process Optimization / Independent Single Point of Contact / Multi-Vendor Specialist / Asset Tracking / Enhanced Efficiency / Guaranteed Availability / Technical Expertise / Quality Control
Outcome
Enhanced Efficiency, Optimal Network Quality and Reduced Operational Cost (OpEx).
All of the above puts GSM Systems in a unique position to ensure that all the stakeholders in this relationship are provided with the relevant data that will enable them to make informed decisions in the preserve network quality and positively impact the bottom line. Eliminating network outages due to unavailable spares drives customer loyalty, reduces churn and maximizes revenue.
GSM Systems’ focus on increasing operational efficiency and reducing your network OpEx and CapEx allows you to get MORE out of your network.
The Operator benefits:
- Transparent view of uninstalled assets and spares, status of Managed Services partner’s performance
- Single Point of Contact (SPoC) focused on reducing OpEx in the right place and for the right reason
- The Network Operator has a partner that is focused on reducing waste rather than minimizing resources
- The Network Operator has a partner the is expert in Multi-Vendor networks and supports what already exists
- The Managed Services provider has a partner who has a vested interest in seeing all parties succeed by enabling everyone to focus on their core business
- The Managed Services provider has a partner that is driven to have the right parts available at the right time and in the right place
- The Managed Services provider has a partner that can evaluate and highlight engineer performance and provide up-skilling and training improving effectiveness
- The OEM has a partner that will track and monitor the RMA process to ensure that it is operated with maximum efficiency
- The OEM has a partner that will ensure all parts are treated with the respect they deserve to ensure their operational longevity
- The OEM has a transparent view of their products and the performance of these products in the network